Privacy Policy

Privacy Policy for Mugs.fail

Effective Date: January 1st, 2026

Mugs.fail (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you use our website or place an order, we may collect:

Name
Email address
Phone number
Order and purchase information (such as products ordered and shipping details)

How We Use Your Information

We use your information only to:

Process and fulfill orders
Communicate with you about your order or account
Provide customer support
Improve our website and services

We do not use your information for unlawful, deceptive, or nefarious purposes.

Print-on-Demand Fulfillment (Printful)

Mugs.fail uses Printful, Inc. as a print-on-demand and fulfillment service provider.
To fulfill your order, we share only the necessary information (such as your name, shipping address, and order details) with Printful.

Printful processes this information solely for order production, shipping, and related services and is contractually obligated to protect your data. Printful does not receive your information for marketing or resale purposes.
You can review Printful’s Privacy Policy on their official website.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
We only share information with trusted service providers (such as payment processors and Printful) when required to operate the business and fulfill orders.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Your Choices

You may:

Request access to or correction of your personal information
Request deletion of your information, subject to legal or business record-keeping requirements

Cookies

Mugs.fail may use basic cookies or similar technologies to ensure the website functions properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:
Email: support@mugs.fail

Returns & Refunds Policy (Printful-Aligned)

Returns & Refunds for Mugs.fail

All products are printed on demand through Printful, so we cannot accept returns unless there is a manufacturing error or damage.

What qualifies for a refund or replacement?

You may request a refund or replacement if:

Your item arrives damaged
Your item is defective
Your item is incorrect due to a printing or fulfillment error

What does NOT qualify?

You changed your mind
You ordered the wrong size or design
You don’t like the product after it arrives

How to request a refund or replacement

Contact us within 30 days of delivery.
Provide your order number and photos of the issue.
We will review your request and coordinate with Printful.